BCPFE is committed to being open and honest in all our dealings with our donors. As such, we adhere to the Institute of Fundraising’s Codes of Practice and the Fundraising Standards Board Fundraising Promise.
BCPFE views complaints as an opportunity to learn and improve as well as a chance to put things right for the person or organisation that has made the complaint. Your views are important to us and we take every complaint seriously. We are committed to high standards in all of our Fundraising activity, but we realise that sometimes we get things wrong and that not everyone will agree with what we do.
First stage – Submit your complaint. Complaints can be in writing or verbal.
You may send your complaint to us in any of the following ways:
Telephone: Call 01273 291478 and ask to speak with the Partnership Development Manager.
Write to: BCPFE, Middle Street Primary School, Middle Street, Brighton BN1 1AL
Second stage – Problem solving and investigation where the manager will discuss the problem with the complainant, gather information and actively attempt to resolve matters. A written response is then given.
Third stage – If the complainant is not satisfied with the outcome, the Board of Trustees will review the information gathered, initiate further investigation of the situation and respond to the complainant.